How do I order?
From experience we prefer email-this ensures all your important order details are in writing and we don’t make any mistakes!
We can also reply when we are less busy, providing you with the attention your order deserves.
You can also phone us and we can take your order then, however we are a small team and work on very tight schedules and we may not be able to spend as much time as we’d like discussing your order-or we may burn a cake!
To start the order process, please send an email to firstname.lastname@example.org we need:
– the date of your event
– your daytime phone number and a mobile number
– your email address
– an idea of what kind of cake design you are looking for – traditional style, or will it have handmade decorative items or is it a stacked cake etc.
What time do you open?
Cupcakes now available daily from Monday to Saturday.
Monday- 11am – 4pm
Tuesday – Friday- 10am – 5.30pm
Saturday- 11am – 1.30pm.
How soon should I order?
We open our diary two months at a time-this ensures we clear all dates from holidays and other commitments we may have such as large corporate orders.
If you wish to be notified for a specific month which is not yet available for bookings, contact us and we shall let you know as soon as our diary is open.
This does not commit us to the date; we will only be letting you know our diary is open.
We shall of course try to accommodate as much as possible and priority shall be based on a first come, first served basis.
Do some cakes require more notice?
If you will be requiring something novelty we need to know at least two weeks before-ideally let us know when you place your order some things require more research and planning so we like to have as much time as possible when designing your cake.
Fondant figures and decorations also need plenty of time to make and dry-we have particularly damp conditions locally, so drying out can be a nightmare-so please give us plenty of notice for these or we may be unable to make them for you, and we wouldn’t want that!
Can I drop by and discuss my order?
We prefer to have all our orders in writing as it ensures we have all the details correct, if you wish to call ,our office hours are between 9am-12pm Monday to Friday.
If you do decide to come in to discuss your order please keep in mind we may not have the time to discuss your order at length as the bakery can get very busy at times!
How do I pay? /Do I need to pay a deposit?
We take cash or any major debit cards as well as online bank transfers- please ask us for our bank details if you need them.
For all cake orders we require a £10 deposit in order to secure the date you would like to book and we ask that the cake is paid in full a week before the collection date.
If payment has not been made you will be notified and cancellation made at our discretion.
What is your cancellation policy?
Orders cancelled with 7 or more working days notice will be refunded (minus the £10 booking deposit) Orders cancelled with 48 hours notice or less will not be refunded-unless postponed for a future date and will be used as a credit towards new order. This has to be used within two months of previous order date.
Discretion may also apply in some circumstances.
What if I need to cancel or change my order?
If you wish to cancel, please notify us as soon as possible, so we can give your slot to someone else who may be waiting.
Please check out our cancellation policy. If you need to make a change to your order, such as add or remove something, you must do so at least 10 business days prior to your date.
No changes can be made to your order within 7 days of your booked date. This applies to specific bespoke orders where certain figures or sugarpaste items may have already been made for your order.
When can I collect my cake?
Cakes are ready for collection from 1:30 pm Monday to Friday and between 11am and 1:30 pm on Saturdays -if you require it earlier, please let us know and we will try our best to accommodate.
Do you deliver?
We offer delivery of cupcakes only via FedEx starting from £6. Let us know if you require a delivery service and we will arrange the rest for you! You can also order our cupcakes to be delivered to you or an address of your choice via Hungry Monkey!
Do you do cakes for special dietary requirements?
Yes! We do make some cakes for special dietary requirements – please ask what we are able to do for you. We can do our cakes nut free, but we do use nuts in the bakery, so if you are severely allergic and cannot even go near a nut, I’d keep away!
How long do your cakes keep?
Our cakes keep very well for a few days-if they are covered in fondant more so, as this protects them from drying out.
Butter-cream cakes also keep very well as do the Italian meringue cakes (though it may begin to crust after a few days!).
We don’t recommend cakes are kept in the fridge unless its summer as we do get very high temperatures and many creams do melt in the heat-there is a limit as to how much we can control!
Chocolate and butter-cream cakes don’t like the heat very much and must be kept in the fridge during the summer months.
We do like to tell our customers to take cakes out of fridge an hour before serving (but keep out of the sun!).
Cupcakes are also best stored in the boxes we provide-if they do last beyond the day (they shouldn’t as they are too yummy!) they can be kept in the box for a couple of days.
Can I freeze your cakes?
Cakes do generally freeze very well, however fondant cakes don’t as the fondant tends to go soft and loses its shape. If you have a lot left over from a party and just want to freeze for another day, just store in a plastic tub and keep for up to two weeks, allow to defrost for a few hours out of the fridge.
If you are wanting to freeze a whole cake for another occasion, please ask over a particular cake and we will advise you accordingly.
How many does the cake serve?
Suggestions of serving sizes are on our price/size chart – but, some people like 2 slices, or we want leftovers to share out with relatives…some have been known to leave some cake for breakfast.
Please ask us for specific advice.
Can you gift box by order?
Cupcakes and some cakes may be gift boxed for a small fee, just let us know at least 2 business days before.
I have a question about cake making/decorating my own cake.
We wish we could answer every question in personalized detail. However, due to the large number of orders we get, that’s not always possible but, we’ll try our best as we love helping out.
Can I/my daughter/my son/grandchild etc visit for a day to learn a few tips from you?
Due to health and safety regulations we cannot have any non-employee inside the kitchen.
If you show up anyway, we will not be able to let you come inside. We are very sorry to be so strict and mean but there are no exceptions.
I love baking, will you hire me?
We are not currently looking to hire any staff, student summer jobs or volunteers, but by all means email us your CV, who knows if we may need extra hands in the future 🙂
Can you give a donation to our Charity?
We are a generous bunch and feel very privileged that we are requested to donate to charity so frequently.
We have an annual quota on donations and we provide a certain type of cake or cupcakes.
Or offer a cake gift voucher that can be raffled to the value of £25 to be used within 6 months. We have a daily limit on all our orders and donation requests require similar notice as they also have to fit in with our timetable together with the rest of the day’s orders. We only make donations to registered charities or recognised charitable organisations. We are a small business and are unable to make charitable donations for cake stalls for school trips ,sporting events or any other sponsored local events -sorry! For donation requests please email us and we will send you a form that needs to be filled out and returned to us along with the request on your Charity’s letterhead at least 30 days before your event.
Fondant figures and pieces may require supports: Please be aware that your cake may contain floral wire, toothpicks, or dry spaghetti to support the structure.
In larger pieces, your order may contain dowels, bubble straws, etc.
Two tier cakes also require support: Please be aware that your tiered cake may contain wooden dowels, plastic dowels, bubble straws, parchment paper, and cardboard in-between the layers.
A dowel rod usually supports the entire cake for transport and goes straight down the middle of the tiers.
Our equipment comes in contact with peanuts, nuts and other potential allergens.
Once cakes leave our bakery we are not responsible for any damage caused in transport.
We always strongly advise our customers NOT to transport them on a motorbike and if taking in a car, the seats are not a good option.
Place cakes on a flat surface of the car and drive very carefully, being careful with sharp bends and braking!
We sometimes recommend taking the lid off the box so you can keep an eye on the cake- even though you know you’re taking a cake, you still might forget!